Data Deletion Instructions

This page explains how your personal data is deleted within the osdosistan service provided by OSDO Arge. It is published as a public instruction in line with Meta/WhatsApp platform requirements.

Deletion requests are free of charge. No fee is charged for your request.

1. How to Request Deletion

1. In-account (self-service): In your osdosistan business panel, start deletion of your account and related data directly via Ayarlar → Tehlikeli Bölge → “Hesabı Sil” (the panel interface is in Turkish). You can undo the deletion for seven days after the request; when that period ends the deletion completes automatically.
2. By e-mail: Start the deletion process by sending a request specifying the data to be deleted to info@osdoarge.com. Your request must include enough information for us to verify your identity.
3. In writing: You may apply to Yalı Mah. 6523 Sk. No:32 CB, 35550 Karşıyaka/İzmir or to our registered e-mail address osdo.arge@hs01.kep.tr.

For the formal application procedure, required information and time limits under the KVKK, see the Data Subject Application Form and Procedure page.

2. What Is Deleted

Upon your request, personal data and business-user data linked to your account are deleted, destroyed or anonymized. This includes your account details, knowledge-base content, Business Rules, customer cards, files attached to conversations and associated conversation records. Anonymized records remain without personal data. Financial records, audit records, messaging-consent records and the destruction record are kept for the periods in Section 9 of the Privacy Policy.

3. When a Request Cannot Be Fulfilled

In the following cases a request cannot be fully met; the reason is then communicated to you in writing:

• Data that must be retained by law (e.g. invoices and financial records under commercial and tax legislation). Such data is kept only for the relevant statutory period with restricted access, then destroyed.
• Data necessary for the establishment, exercise or protection of a right (e.g. records subject to an ongoing dispute).
• Where your identity cannot be verified. Additional information is requested; no deletion is performed without verification.

4. End-Customer Data

For end-customer WhatsApp message data, the relevant business (SMB) is the data controller; we act as processor. Deletion of end-customer data is carried out on the business’s instructions and process. For such requests, contact the business you interact with first; you may also notify us and we will pass your request to that business without delay.

5. Automatic Deletion (Retention Periods)

Data whose retention period has expired is destroyed automatically, without waiting for a request. End-customer message content is masked after 90 days, and files attached to conversations are deleted in the same period. Periods for all data categories are published in the table in Section 9 of the Privacy Policy. Periodic destruction runs at intervals of no more than six months.

6. Response Time

Deletion requests are fulfilled as soon as possible and within thirty days at the latest under the KVKK. You are informed when your request is received and confirmed once completed. Where data has been transferred to third parties, the deletion is also notified to them.

7. Contact

For deletion requests and questions: info@osdoarge.com · osdo.arge@hs01.kep.tr · Yalı Mah. 6523 Sk. No:32 CB, 35550 Karşıyaka/İzmir